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Pearific warranty policy
Effective date: Purchase date
1. Warranty duration
Pearific lamps designed and made by Farshid Sarmast Design Studio (FSDS) come with a one-year warranty from the date of purchase. This warranty covers defects in materials, workmanship, and issues with electrical components under normal use.
2. Coverage
This warranty covers:
- Defects in materials: Any issues arising from the materials used in the lamp.
- Defects in workmanship: Problems resulting from errors or imperfections in the manufacturing process.
- Electrical components: Issues related to the wiring and electrical components.
3. Exclusions
The following are not covered under this warranty:
- Damage caused by misuse: Any damage resulting from improper use or handling of the lamp.
- Unauthorised repairs: Repairs or modifications carried out by anyone other than Pearific.
- LED bulbs: The warranty does not cover the LED bulbs themselves, which may need to be replaced periodically due to normal use.
- Normal wear and tear: Gradual deterioration or damage that naturally occurs over time with regular use.
4. Claim process
To initiate a warranty claim, please follow these steps:
- Contact us: Send an email to support@pearific.com with the subject line “Warranty Claim.”
- Provide details: Include your proof of purchase, a description of the issue, and any relevant photos of the defect.
- Follow instructions: Our support team will provide further instructions on how to proceed based on your purchase method (in-store or online).
5. Repair/replacement process
- Purchases from stores: If you bought the lamp from a physical store, you need to return the product to the store where it was purchased. The store will handle the warranty claim on your behalf.
- Online or direct purchases: For lamps purchased directly from Pearific or through our online store, you will need to send the product back to us. We will replace the defective lamp at no charge. Please follow the instructions provided by our support team for returning the product.
6. Customer responsibilities
To ensure the warranty remains valid, customers must:
- Proper use: Use the lamp according to the provided instructions and guidelines.
- Cleaning: Clean and maintain the lamp as described in the separate cleaning instructions provided with the product.
7. Contact information
For any questions regarding this warranty or to start a warranty claim, please contact us via email at support@pearific.com.
Thank you for choosing Pearific lamps designed by Farshid Sarmast Design Studio. We are committed to ensuring your satisfaction and providing high-quality products.
FAQs
Where does the name “Pearific” come from?
The name ‘Pearific‘ is a playful fusion of the word ‘pear’ and the suffix ‘-ific’, which conveys a sense of excellence or wonderfulness. We were inspired by the natural beauty and whimsical charm of the pear – its rounded shape, soft hues, and juicy sweetness.
In creating the Pearific brand, we wanted to capture that same essence of playfulness and delight. The name ‘Pearific’ reflects our commitment to designing products that bring a touch of magic and joy to your everyday spaces.
Just as a pear delights the senses, we aim for our Pearific collection to enchant and inspire you. The name is a playful nod to our brand’s core values of creativity, positivity, and a zest for life. It’s our way of reminding you to embrace the wonders of the everyday and find beauty in the simplest of things.
Who designs Pearific products?
All Pearific products are designed and developed by Farshid Sarmast Design Studio Limited, the industrial design company owned and operated by Farshid Sarmast (www.farshidsarmast.com).
When did Pearific start?
Pearific officially launched in June 2024.
What are your current product categories?
Pearific offers a wide range of unique and high-quality products across various categories. You can browse the full selection on our website.
Can you tell me more about your product design and quality?
Pearific products are handcrafted with meticulous attention to detail, using only the finest materials. Each piece is a unique work of art, created by skilled artisans using traditional techniques. The company’s design principles focus on luxury, unique design, and high quality.
Do you offer any discounts?
Yes, Pearific offers a 10% discount on your first purchase. We also have seasonal or occasional discounts, so customers are encouraged to subscribe, to stay informed about any special offers.
How do you ensure the uniqueness of your designs?
Uniqueness in design is a core value for Pearific. We continuously strive to offer one-of-a-kind designs that inspire and delight their customers. They welcome feedback from customers on how they can further expand their range of distinctive products.
Where are you located? Can I buy your products in person?
Pearific is based in Hamilton, New Zealand and sells their products online only. We do not have a physical showroom or offer in-person sales at this time.
What kind of bulb can I use in my lamp?
Pearific lamps are designed to be used with E27 LED light bulbs. We do not recommend using incandescent bulbs or any other type of bulb that generates heat, as this could damage the lamp. We cannot take responsibility for any issues that arise from using the wrong type of bulb.
How do I care for my products?
To clean 3D printed Pearific products, wipe them down with a lightly damp cloth. You can use a small amount of soap for tougher marks. Ensure the lamp is unplugged before cleaning.
Can I commission a custom design?
Yes, Pearific is happy to help with custom design and 3D printing projects. Customers can email us at support@pearific.com to discuss their requirements.
What are your delivery times?
Pearific’s standard lead time for each order is 1-3 weeks, as each lamp is made-to-order in our studio. If an order takes longer than 3 weeks, customers are encouraged to reach out to us.
Where do you ship to?
Currently, Pearific only ships to New Zealand and Australia, but we hope to expand to other countries in the future.
Returns & exchanges
Pearific has a 7-day return policy for any issues with the received item. Customers should contact support@pearific.com with their order number, photos, and a description of the problem. We will examine the item and determine if a refund or replacement is appropriate. We charge a $10 restocking fee for returns. At this time, we do not offer exchanges, only replacements for defective items.